Returns & Refunds

You can return any unworn item within 14 days of delivery without giving a reason (Directive 2011/83/EU). We extend the window to 30 days as a goodwill gesture — count from the day the parcel arrived.

• Unworn, unwashed, with original tags attached.
• Original packaging where possible.
• Pierced jewellery, swimwear without hygienic seal, and personalised items cannot be returned for hygiene reasons.

1. Sign in and go to My Orders → pick the order → Request return.
2. Print the prepaid label we email you (EU only).
3. Drop the parcel at the carrier within 14 days of starting the return.

No account? Email returns@azmarino.online with your order number and we will email you the same label.

We refund to the original payment method within 5 working days of the parcel arriving at our warehouse. Stripe usually clears the refund to your card in 3–10 working days after that, depending on your bank.

If you received the wrong item or it arrived damaged, email support@azmarino.online within 30 days with the order number and a photo. We will arrange a replacement or full refund (your choice) and cover all return shipping.

We don’t do direct swaps — sizes and stock change too quickly. Return the original for a refund and place a new order at any time. Refunds are processed in parallel so you’re not out of pocket for long.